Since receiving my undergraduate degree in January 2006, I’ve had four full-time employers, with my responsibilities shifting in each role as I continued to expand my skill set.
With each new project, I discover new efficiencies, define alternate pathways to success, and incorporate user feedback to iterate toward the best possible result.
Employment
User Engagement Professional
University of Colorado Boulder, Office of Information Technology, Boulder, CO
July 2024–Present
Support engagement with OIT customers by understanding user needs regarding IT programs, services and projects; build and implement communication/organizational change plans around new and existing IT services; review, update and maintain user-facing documentation on the OIT website.
Communications Coordinator
University of Colorado Boulder, Office of the Registrar, Boulder, CO
August 2014–January 2022
Built and maintained a user-centered Office of the Registrar website; reviewed public-facing materials for brand alignment, accessibility and clarity; developed a centralized cross-platform editorial calendar for mass communications; partnered with developers to devise a streamlined process for submitting, reviewing, approving and sending direct student communications; transitioned management of the online university catalog to the Office of the Registrar; worked closely with the Unified Student Experience team to develop and continuously improve upon an innovative new student portal; developed a conversational intro script for the Division of Enrollment Management’s new chatbot.
Submissions & Communications Editor / Web Content Specialist
Jansen Editorial Services, LLC, Madison, WI
December 2010–May 2014
Wrote and published press releases and blog posts for the Society for the Study of Reproduction and its basic research journal; managed social media presence; implemented front-end redesign of society’s website; designed promotional materials; produced semiannual KPI report to society’s board of directors; rewrote and restructured journal’s style guide and support documentation; processed accepted manuscripts and reviewed proofs; edited and published society’s newsletter; solicited, edited, and published author biosketches; helped transition journal’s publication model from monthly print to continuous publication.
Publications Editor / Legal Editor
Wisconsin Legislative Reference Bureau, Madison, WI
April 2006–July 2010
Wrote, designed and published publications for adult, high school and elementary school audiences; edited, formatted and published reference and library publications, including the Wisconsin Blue Book; updated, corrected and integrated acts into the Wisconsin Statutes and rule orders into the Administrative Code; responded to legislative and public requests; provided Adobe InDesign training, documentation and support to colleagues; recorded and edited website audio greetings for state legislators; researched and constructed in-house historical database of Wisconsin legislators.
Crystal L. Eilerman 